FAQ (Frequently Answered Question)
About UEC Account
- What is the UEC account?
- How and where is the UEC account issued and distributed
- I received an email with my UEC account notification but cannot read the contents
- I have not received my UEC account notification email after the previously communicated time period
- Does the UEC have an expiry date?
- Can I use the UEC account while on leave from the university?
- The password expiry date has passed and I am unable to use the UEC account. What should I do?
- I have forgotten my UEC account password. What should I do?
- When I tried to log in, I was asked for an authentication code in addition to the password. What should I enter?
- I am unable to log into WebClass, which I was previously able to access. What should I do?
- I am unable to log into the academic information system, which I was previously able to access. What should I do?
- I am due to be appointed, but I need a UEC account for preparation. What should I do?
- I was contacted by email or telephone by somebody saying they “wanted me to tell them my UEC account password”. Also, I was asked to reset my password by an unknown site (a non-uec.ac.jp domain). What should I do?
- What happens to my UEC account after graduation, completion or retirement?
- I have moved on to graduate school. Can I still use the undergraduate UEC account?
- I have forgotten my 2-factor authentication settings
- There is a message that says “2-factor authentication is not set. Log in from the user WebUI and perform [2-factor authentication configuration].” What should I do?
- Some servers failed to change the user information. Please contact your system administrator. message appeared. What should I do?
- The one-time password email setting for the integrated authentication system is not reflected even after the setting has been changed. What should I do?
About UEC Cloud Account
- What is the UEC Cloud Account?
- How and where is the UEC Cloud account issued and distributed?
- I would like to change my password for my UEC Cloud account, how do I do that?
- I forgot my password for my UEC Cloud account. What should I do?
- Does the UEC Cloud Account have an expiry date?
- Can the UEC Cloud account be used after graduation, course completion or retirement?
- Are procedures required for the issue of the UEC Cloud account?
- Suddenly, I cannot log in to my UEC Cloud account. What should I do?
- “The login settings do not meet the 2-factor authentication process policy determined by your organization” is displayed, and I am unable to log in. What should I do?
- I don’t know how to use the backup code I received from the Information Technology Center.
- I tried to log in to my UEC Cloud account, but the message “Deleted account” is displayed. What should I do?
- I am not in charge of any classes (I am an office worker). Is it necessary for me to configure a UEC Cloud account?
- Is the UEC Cloud account issued to part-time teachers?
- Configuration of 2FA requires a smartphone or telephone number. However, I do not have a telephone that I can always carry with me. What should I do?
- Can I link the UEC Cloud account to an external service and use it as ID for a login etc?
- Can you issue a UEC cloud account that can be shared and used by departments?
About INFOSS and Pledge
- I don’t know if my INFOSS or pledge has been completed. Where can I find out?
- My access was restricted because I did not complete INFOSS or the pledge by the deadline. How can I get the restriction lifted?
- I have completed INFOSS and the Pledge, but my access restrictions have not been lifted. When will the restrictions be lifted?
About Campus e-mail
About mail for @edu.cc.uec.ac.jp
- After changing the password for my UEC account, I can no longer receive emails (IMAP, POP3).
- The email I thought I sent did not reach the recipient. The email that was supposed to be sent has not arrived.
- Sent or received emails, or both, are garbled.
- [SPAM] is added to the title of legitimate emails.
- When configuring Thunderbird automatically, a warning message like Thunderbird is exceptionally trusted… appears.
About mail for @uec.ac.jp
About other e-mail systems in the campus
About Campus-wide license
About campus license for Microsoft products and services
About Adobe Campus-wide license
- What is 電通大Adobe Federated ID?
- What is the difference between 電通大Adobe Federated ID and UEC cloud account?
- What can I do with 電通大Adobe Federated ID?
- What is the difference between a “personal PC”, “university-owned shared PC”, and “university-owned personal PC”?
- How many computers can I install Adobe apps on?
- Once an Adobe personal license has been assigned to a specific account, can I transfer it to another account?
- Can I install and use AdobeXD etc. with a shared device license?
About network
About Private IP address
About UEC Wireless
- Cannot connect to UEC Wireless (campus wireless LAN)
- UEC Wireless (campus wireless LAN) connection is interrupted immediately
- I was able to connect to UEC Wireless until recently, but now I can no longer connect.
- You moved while connected to the previous access point and then left the access point.
- Access is concentrated on the connected access point
- The access point is not installed or is being used in an unsupported area.
- The computer’s time is significantly different.
- You have not changed your UEC account password since 2014
- The wireless LAN standard supported by the device does not correspond to the UEC Wireless standard (802.11ac)
- Other causes
- Connects to UEC Wireless (campus wireless LAN) but cannot connect to the Internet
- After I entered graduate school, I could no longer connect to UEC Wireless.
- When I tried to connect to UEC Wireless on my Android smartphone, I was asked to install a CA certificate.
- When I initialized my PC, UEC Wireless, VPN, and Thunderbird became unusable.
- Unable to access UECWireless from smartphone or macOS
About SOCKS Proxy
About Zoom
- I tried to sign in via SSO, but I get an error app_not_configured_for_user and cannot sign in.
- I am unable to sign in after SSO sign-in and the browser launches.
- Can I use my university Zoom account for research meetings, conferences, or workshops with people outside the university?
- I want to hold a videoconference with more than 300 people.
About Google Workspace
- [Classroom] I am in charge of a class, but I cannot create a class because I was not registered as a “teacher”. What should I do to register as a “Teacher”?
- [Meet] Unable to connect to the meeting from the campus network or the connection is unstable.
- [Gmail] I cannot set up mail forwarding from University of Dentsu Gmail (@gl.cc.uec.ac.jp). How can I set up mail forwarding?
- [Gmail] When I read my Dentsu University Gmail email in my email application, I see that text like “https://www.google…” has been added to the link in the body of the email. Is it safe to access it?
- How long are chats stored?
- Is there a way to save chat history locally?
About Microsoft 365
- What is UEC Microsoft account
- What services are available?
- The display name is UEC account. Can I change it?
- What is the difference between A5 and A1?
- Is my account licensed A5 or A1?
- I don’t know how to install Office on my PC
- I cannot sign in Microsoft
- Microsoft 365 アプリでUECクラウドアカウントのパスワード入力後，ローディング画面から遷移せず，サインインできません．
- When trying to log in to Microsoft Teams with a UEC Microsoft account, the message 「Microsoftアカウントが存在しません。別のアカウントを入力するか、新しいアカウントを作成してください。 (Microsoft account does not exist. Please enter another account or create a new account.)」 is displayed and the login fails.
- Is it possible to reduce the frequency of authentication for UEC cloud accounts and UEC Micorosft accounts?
- Can someone from outside the university register and use Microsoft Teams as a guest user?
- Regarding Microsoft Teams, if a student/faculty/faculty user or Microsoft account is deleted due to termination or retirement, will chat contents and attached files be deleted?
- Can I register a Microsoft account on a Windows PC?
About UEC Disk 2
- When I try to log in to UEC Disk2, the message “Integrated Authentication Login Page - Access Denied” is displayed and I cannot access.
- I can’t log out because there is no logout button. How can I log out?
- I can access it from my browser, but when I try to access it from the client application, I get a “Access forbidden, your log-in token is invalid or has expired.” is displayed and I cannot access the site. What should I do?
- If you get the error 「アクセスが禁止されています CSRF check failed」(Access is prohibited) on UEC Disk2